Support

KaleiDrift, by WildBunny Gaming LLC

Something not right? Email support@kaleidrift.com. Tell us your device, and your player name and tag (Profile shows it, for example Drifter#4821). We answer as soon as we can, usually within two working days.

Restore purchases

Items you buy belong to your KaleiDrift account, so they follow your account, not your phone.

• iPhone and iPad: open the shop, open any item, and tap Restore purchases. Use the same Apple ID you bought with.
• Android: sign in to the same KaleiDrift account (Profile › Account) that you bought with. Your items come back with it.

Saving your progress (Profile › Account) is the safest way to keep your items if you change or reset your phone.

Refunds

Purchases are made through Apple or Google, and refunds are handled by them. We never receive your payment details.

• App Store: go to reportaproblem.apple.com, sign in with your Apple ID, choose the purchase and request a refund.
• Google Play: follow Google Play's refund steps, or open your order history in the Play Store.

When a refund goes through, the item it bought is removed from your account. If something you bought did not arrive, email us first: we can usually fix it.

Delete your account

In the game: Profile › Account › Delete account. Without the game: see Delete your account.

Policies

• Privacy Policy (privacy questions: privacy@kaleidrift.com)
• Terms of Service
• Acceptable Use Policy