Delete your account

KaleiDrift, by WildBunny Gaming LLC

You can delete your KaleiDrift account and its data at any time, from the game or by email. Deleting cannot be undone.

In the game (quickest)

Open Profile › Account › Delete account and confirm. Your account is deleted straight away. You can download a copy of your data first from Profile › Account › Download my data.

Without the game

Email support@kaleidrift.com with the subject Delete my KaleiDrift account:

• send it from the email address on your account (the one you saved your progress with, or your Google or Apple email);
• include your player name and tag (for example Drifter#4821) if you know it;
• if you signed in with Apple and chose to hide your email, say so and include your player name and tag.

We will confirm that the request comes from the account holder, delete the account within 30 days (usually much sooner), and reply when it is done.

A guest account that was never saved has no email, so we cannot find it from a request. Delete it in the game, or simply delete the app: a guest that never comes back holds only game progress and a random ID.

What is deleted

• your account, sign-ins and devices, and your email address;
• your progress, items, Lumens and settings;
• your player name and tag, and your past names;
• your Daily Drift scores and runs, cup entries, and gifts.

Copies in our backups disappear as the backups expire, within 30 days.

What is kept

• Purchase records (the store, the product, the date, your country or region, and the store's order number): kept for tax and refunds, as the law requires. They are kept only with the random account ID, with no name or email. The store's order number lets Apple or Google match a purchase to your store account when handling a refund.
• Server logs with IP addresses: overwritten automatically as new logs are written. They are not archived or backed up.
• Finished cup matches stay in their brackets, with the scores but no name, so the results still add up.
• Staff action records: if our staff ever acted on your account (for example removing a score, changing a name that broke our rules, or sending a gift), the record of what was done and why stays with the random account ID for 3 years. It may include the player name you used in the game, but never your email.
• The random account ID, marked as deleted, so the account is never recreated, with the dates it was created and deleted and the app version and platform it was created on. It has no name, email or progress with it.

Our Privacy Policy has the details. Privacy questions: privacy@kaleidrift.com.

Purchases and subscriptions

Deleting your account does not cancel anything with Apple or Google, and items you bought are lost with the account. KaleiDrift sells no subscriptions. To ask for a refund, see Support.